About LadderWP
At LadderWP, we specialize in keeping WordPress websites running smoothly, securely, and efficiently. With over a decade of experience in the WordPress ecosystem, we provide tailored maintenance and support services to businesses of all sizes. From regular updates and security monitoring to performance optimization and custom development, our expert team ensures your website performs at its best. A division of EMOTIONstudios, we’re passionate about delivering reliable, responsive solutions so you can focus on growing your business while we take care of your digital presence.
Our mission is simple: to provide peace of mind to business owners by handling the technical complexities of website management. Whether you’re a startup looking for robust online support or an established company needing a trusted partner to maintain your site, LadderWP is here to help. We take pride in building long-term relationships with our clients, offering personalized solutions and expert advice tailored to their unique needs.
At LadderWP, we understand the critical role a website plays in a business’s success. That’s why we emphasize proactive maintenance—preventing issues before they arise. Our services include 24/7 monitoring, regular backups, malware scans, and speed optimization, all aimed at ensuring maximum uptime and peak performance. We’re not just about fixing problems; we’re about creating a seamless, stress-free experience that allows our clients to thrive.
If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000 friends. Your brand is what other people say about you when you’re not in the room.
Why Choose Us
We’re building and maintaining websites since the beginning of WordPress.
Decades of WordPress Expertise
With years of hands-on experience, we’ve mastered every aspect of WordPress, from its earliest versions to the latest updates.
Customized Solutions
We don’t believe in one-size-fits-all. Our team tailors every website to meet your unique business needs.
Proactive Website Maintenance
Our proactive approach ensures your website stays secure, optimized, and always up-to-date.
24/7 Monitoring & Support
We’re here round-the-clock, ensuring your website runs smoothly without disruptions.
Speed & Performance Optimization
We make your website lightning-fast and user-friendly, improving user experience and SEO rankings.
Your Trusted Digital Partner
We’re not just a service provider; we’re your long-term partner, dedicated to helping your business succeed.
Transitioning to LadderWP for our e-commerce site was one of the best decisions we made. Their speed optimization services have noticeably improved our site performance, leading to better customer satisfaction and increased sales. Their support is exceptional!
I’m delighted to recommend the team at ‘LadderWP’ / EMOTIONstudios. As a time-poor business owner, I need a reliable partner who I can trust to manage my website. LadderWP are always one step ahead and over deliver. They’re responsive and solutions-focused and perhaps most important, they’re enjoyable people to work with too 🙂
Working with LadderWP has been an incredible experience for Women in Exhibitions Network. Their team’s expertise in WordPress maintenance has ensured our website runs smoothly and efficiently, allowing us to focus on empowering women in our industry. The support we receive is prompt and professional, making them an invaluable partner for our organization. I highly recommend LadderWP for anyone looking to elevate their online presence!
This collaboration gave us exactly what we wanted, in an easy, smooth and fast way. Flawless work and any issue immediatly solved. Their expertise in WordPress maintenance has allowed us to keep our site updated and secure, which is crucial for our online donations.
Meet the Team
The engineers taking care of your website
Business development manager
CEO
React developer
WEB3 & BLOCKCHAIN ENGINEER
Web developer
Head of UI/UX, WordPress developer
Our Process
Sign Up & Share Details
1 Get started by choosing your plan and securely sharing your website credentials via our secure system.
Initial Website Backup
2 We’ll perform a full backup of your website to safeguard your data before making any updates or changes.
Comprehensive Setup
3 Our team completes a detailed onboarding checklist, optimizing security, performance, and overall functionality.
Ongoing Maintenance & Support
4 Enjoy round-the-clock support, regular updates, and proactive monitoring to keep your website running smoothly.
Website Maintenance FAQ
How do I onboard?
Everything you need to know about what happens after you sign up:
1. Welcome Email
Shortly after signing up, you’ll receive a welcome email with details on securely sharing login credentials, contacting support for website edits, and accessing your ticket dashboard.
2. Full Backup
Our team will back up your website files and database to ensure everything is safe before making updates or changes.
3. Thorough Onboarding Process
Your website will be queued for onboarding, including a detailed inspection using our comprehensive checklist. We’ll assess plugins, themes, security, and performance to fully understand and optimize your site.
4. Submit Website Edits
Once the backup is complete, you can start requesting website changes via email or through our ticket dashboard.
5. 24/7 Uptime Monitoring
Your site is connected to our monitoring system, which checks every minute to ensure it’s live. Any issues are promptly addressed by our support team.
6. Safe Updates
We’ll carefully update plugins, themes, and core files, testing changes to avoid disruptions, especially for complex setups like eCommerce or membership sites.
7. Premium Plugins Installed
For eligible plans, we install premium plugins like WP Rocket, iThemes Security Pro, and more to boost your site’s speed and security.
8. Mobile Optimization
We test your site’s mobile performance and ensure it works flawlessly across all devices.
9. Speed Optimization
Our team enhances your site’s speed over the first few weeks, applying advanced techniques, image compression, caching, and recommendations for further improvements, like host upgrades.
10. Your First Report
You’ll receive a detailed report the first Monday after signup, covering updates, uptime, performance, backups, and security measures.
11. Ongoing Support
From here, we take care of updates, edits, backups, monitoring, and ongoing improvements so you can focus on growing your business.
12. Future Opportunities
Maximize your plan with options like upgrading to annual billing for savings or joining our referral program to share LadderWP’s services with others.
Sit back and relax—LadderWP is here to ensure your website thrives!
What types of websites can LadderWP maintain?
LadderWP specializes in WordPress maintenance but also offers support for other platforms like Wix, Drupal, and more.
Can you help migrate my Wix or Drupal website to WordPress?
Yes, we can assist with migrating websites from Wix, Drupal, or other platforms to WordPress if you’re looking to switch.
Do you provide support for custom-coded websites?
Yes, we can maintain custom-coded websites, but this will depend on the complexity of the project. Contact us for a detailed assessment.
Can LadderWP integrate my website with third-party tools like Salesforce or HubSpot?
Yes, our maintenance plans include support for CRM integrations such as Salesforce and HubSpot, no matter the platform.
Do you provide maintenance for eCommerce websites?
Yes, we offer maintenance for WordPress WooCommerce sites.
Can I cancel my maintenance plan at any time?
Yes, our plans are flexible, and you can cancel anytime. We also offer a 30-day money-back guarantee if you’re not satisfied.
Can LadderWP help with multilingual websites?
Yes, we can maintain and optimize multilingual websites, including WPML setup for WordPress or multilingual features for other platforms.
Is SEO maintenance included in your plans?
Yes, we provide SEO insights and recommendations as part of our maintenance plans, ensuring your site remains visible and optimized.
Are subdomain websites treated as separate sites for maintenance?
Yes, subdomains are treated as separate websites for maintenance purposes, as they often require individual updates, backups, and security monitoring.
Can LadderWP maintain WordPress multisite networks?
Yes, we provide maintenance for WordPress multisite networks. However, each site in the network may be considered a separate entity depending on the level of support required.
