Cookies and Privacy Policy for LadderWP

At LadderWP, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, safeguard your information, and manage cookies and privacy policy when you visit our website and use our services. We are based in the EU, and we comply with the General Data Protection Regulation (GDPR), but we offer services internationally.

1. Data We Collect

We collect different types of personal information depending on how you interact with our website:

1.1 Personal Information You Provide

When you interact with us (e.g., by filling out forms, making a purchase, or contacting us), we may collect:

  • Name (first and last)
  • Email address
  • Phone number
  • Company name and profession
  • Billing address and shipping address
  • Username and password
  • Budget details

1.2 Data Collected Automatically

When you browse our website, we automatically collect:

  • Cookies: Small data files stored on your device
  • IP address
  • Device information (browser type, operating system)
  • Usage data (pages visited, time spent on the site, etc.)
  • Unique advertising identifiers (like Google Advertiser ID or IDFA)

2. Why We Collect Your Data

We use your personal data for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Payments: To process transactions securely and send invoices.
  • Marketing: To send you promotional offers and personalized ads (with your consent).
  • Analytics: To analyze usage patterns and improve user experience.

3. How We Process and Store Your Data

We take your privacy seriously and ensure your data is processed securely:

  • Where: Your data is processed at our offices in Romania, EU, and by our trusted third-party service providers (e.g., cloud hosting, email management).
  • How: We use secure IT systems and follow industry-standard procedures to ensure your data is protected.

3.2 Retention Period

We keep your personal data only for as long as necessary:

  • Service-related data: Until the service is provided or the contract is completed.
  • Marketing and analytics data: Until you opt out or withdraw consent.
  • Legal purposes: As required by law.

4. International Data Transfers

Since we work with international clients and service providers, your personal data may be transferred to countries outside the EU. When this happens, we ensure that:

  • Data transfers are compliant with GDPR and applicable international privacy laws.
  • Appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

5. Your Privacy Rights (for EU residents)

You have the following rights regarding your personal data under GDPR:

  • Access: You can request a copy of the data we hold about you.
  • Correction: You can ask us to update or correct inaccurate data.
  • Deletion: You can request the deletion of your personal data.
  • Restriction: You can request that we limit the processing of your data.
  • Data Portability: You can request a copy of your data in a machine-readable format for transfer to another service.
  • Objection: You can object to the use of your data for direct marketing or legitimate interest.
  • Withdraw Consent: If you’ve given us consent for data processing, you can withdraw it at any time.

To exercise these rights, contact us at: privacy@ladderwp.com.

6. Your Privacy Rights (for US residents)

If you are a US resident, depending on the state you reside in, you may have specific rights regarding your personal data under state privacy laws, such as the California Consumer Privacy Act (CCPA). These rights include:

  • Right to Know: You have the right to request information about what personal data we collect, use, share, and sell (if applicable).
  • Right to Access: You can request a copy of your personal information that we have collected.
  • Right to Delete: You may request that we delete your personal data, subject to certain exceptions.
  • Right to Opt Out: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising (if applicable).
  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
  • Right to Correct: You can request corrections to any inaccurate personal information.

To exercise these rights, you can contact us at privacy@ladderwp.com. Please note that we may require verification of your identity before processing your request.

7. Cookies and Consent

We use cookies and similar technologies to:

  • Enhance your browsing experience: For example, remembering your login details and preferences.
  • Provide personalized advertising: Showing relevant ads based on your interests.
  • Analyze website traffic: Understanding how users interact with our site to improve services.

7.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function and cannot be switched off. They include actions such as saving your privacy settings, logging in, or filling forms.
  • Performance Cookies: Allow us to count visits and traffic sources to measure and improve the performance of our site. All information collected is aggregated and anonymous.
  • Functional Cookies: Enable enhanced functionality and personalization, such as remembering choices you make (e.g., language preferences).
  • Targeting Cookies: Set by our advertising partners to track your browsing habits and provide targeted ads. They also help measure the effectiveness of ad campaigns.

7.2 How We Obtain Your Consent

  • Upon visiting our website, you will see a cookie consent banner. By clicking “Accept,” you consent to our use of all cookies as described in this policy.
  • You can also choose to manage cookie preferences and accept or reject certain types of cookies.

7.3 Managing and Disabling Cookies

  • You can manage or block cookies through your browser settings at any time. If you choose to block cookies, some features of our website may not function as intended.
  • For more information on how to manage cookies in your browser, please refer to the help section of your web browser.

7.4 Withdrawing Consent

  • If you wish to withdraw your consent for the use of cookies, you can do so by adjusting your browser settings or using the cookie settings on our website.
  • You can also delete cookies that have already been placed on your device.

8. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or loss, including:

  • Encryption: We use secure protocols to protect your data during transmission.
  • Access Controls: Only authorized personnel have access to your data.
  • Regular Audits: We regularly review our data security practices.

9. Changes to This Cookies and Privacy Policy

We may update this policy periodically to reflect changes in our services or legal requirements. We’ll notify you of significant changes via:

  • Our website
  • Email notifications (if applicable)

Please check this page regularly to stay informed of any updates.

10. Contact Information

If you have any questions about this Cookies and Privacy Policy or wish to exercise your privacy rights, you can contact us at:

  • LadderWP
  • Operated by: ADINVENT S.R.L.
  • Address: Artarului nr.1, Ap.2, Cluj-Napoca, 400132, Romania
  • VAT number: RO22224009
  • Email: privacy@ladderwp.com

Last updated: October 15, 2024